Facebook Inbox Messages Management

Manage all messages in one stream. Search, filter and sort for specific individual. Create and apply labels to messages to organize them by category, topic or importance. View messages statistics and analytic. Send messages to all Facebook Page Fans (Likes) with one click.

Use this application when you launching a sales promotion, inform a new product, take care of customers, follow up potential client, closing sales. This could help to bring people back to your page and get more value from existing customers (remarketing & retargeting).

Messages Manager gives your business a fast and convenient way to connect people. It allows you to build personal connections with your customers. You can easy to keep tracks of conversation between your business and your prospective customer.


Common Usage

Sending news, productivity updates

Sending brand advertising, newsletters, announcements or spam

Sending customer support messages

Up-selling or cross-selling products or services

Confirming bookings, purchases, orders, etc.

How It's Used

Steps
  1. Login to Facebook (you need to grant all Facebook permissions).
  2. Select a Facebook Page (This might take several minutes).
  3. Click Load Full Conversation to get the whole conversation's messages.
Searching & filter

To search and filter, type the information you’d like to find

  • Enter the person name, message content, label, notes or any other relevant information to search for.
  • To search by date, enter: 1/2/2017
  • To search by date range (between two dates), enter: 1/2/2017 2/2/2017
  • To filter based on one or more labels, enter: label: label1, label2
  • To filter based on Facebook label, enter: fblabel: label1, label2

To sort by column

  • Clicking on column header to sorting by column, you can sort in ascending order / descending order.

To export data for any specific search result

  • Complete your search using the steps above.
  • Click Export, a text file containing this data will automatically show.
Manage Labels & Notes

Add labels and notes to help track and find conversations.

  • Select the row you want to reply (select multiple row using Mouse or Ctrl / Shift Keys).
  • Right-click and choose Add Your Notes/ Labels.
  • Compose your Notes and click OK.
Manage Facebook Labels & Notes

Similar to local labels & notes.

Quick Reply

To reply messages.

  • Select the row you want to reply (select multiple row using Mouse or Ctrl / Shift Keys).
  • Right-click and choose Reply.
  • Select a message template / or compose your message and click OK.

To manage saved replies (message template).

  • Click Manage Replies.
  • Enter the new reply, edit or delete your reply.
  • Click OK.
Reply All

To reply all messages.

  • Right-click and choose Select All.
  • Right-click and choose Reply.
  • Compose your message and click OK.

Notes

  • Use $name$, $first name$, $last name$ to present People name; and $page$ to present Page name in your message.
  • Should use spintax in message, example: { Dear | Hello | Hi } $name$, we have just launched our new product FOR YOU. To view more info, please visit our Facebook Page.
  • You can always stop sending anytime by click Stop.
Messages Analytic

To see your Analytics,

  • Open File / Messages Analytics.

From here, you can choose to view all of statistics about your Page Messages.

Download Trial

Download here

 

Share This Page